Introduction

Integrico (Pty) Ltd is committed to protecting your privacy and ensuring that your personal information is collected, processed, and disclosed lawfully, transparently, and in accordance with the Protection of Personal Information Act (“POPIA”).

Who We Are

Integrico Facilities Management (Pty) Ltd provides turnkey facilities management services to both private and public sector clients across South Africa. We coordinate space, infrastructure, people, and organizations to deliver efficient solutions.

Personal Information We Collect

We collect and process personal information primarily to understand your requirements and deliver services accordingly. This may include:

• Your name
• Contact number
• Email address

How We Collect and Use Your Information

Directly from you: When you provide personal details for service enquiries.

Indirectly: Through website usage information collected via cookies.

We use this information only for the purposes agreed with you, such as responding to enquiries and providing services.

Sharing of Information

We may share your personal information with relevant departments within Integrico to address your enquiry. All recipients are required to maintain strict confidentiality, security, and privacy standards.

Legal Basis for Processing

We process personal information under the following grounds permitted by POPIA:

• With your consent (which you may withdraw at any time).
• Where necessary to conclude or perform a contract.
• To comply with legal obligations.
• To protect your legitimate interests.
• For the proper performance of public law duties.
• To pursue the legitimate interests of Integrico or third parties.

Storage and Retention

Your information is securely stored in locked cabinets and retained for as long as it is actively used, and for at least one year thereafter. Once obsolete, data is securely destroyed in line with our Data Destruction Policy and applicable legislation.

Your Data Protection Rights

You have the right to:

• Request access to your personal data (fees may apply under POPIA Condition 8).
• Request correction or supplementation of your personal data.
• Request destruction of your personal data, subject to legal and regulatory requirements.
• We will respond to such requests within one month.

Contact Details

Information Officer

Name: Rirhandzu Ngobeni

Address: 367 Ontdekkers Road, Florida

Phone: 011764-2712 / 0832142106

Email: letty@integrico.co.za

Deputy Information Officer

Name: Karin Robinson

Address: 367 Ontdekkers Road, Florida

Phone: 011764-2712 / 0789104665

Email: hr@integrico.co.za

Complaints

If you have concerns about how we use your personal information, you may contact us at hr@integrico.co.za.

Alternatively, you may lodge a complaint with the Information Regulator:

Information Regulator (South Africa)

Address: 33 Hoofd Street, Forum III, 3rd Floor, Braampark, Johannesburg, 2017

P.O. Box 31533, Braamfontein, Johannesburg, 2017

Email: complaints.IR@justice.gov.za